Last updated: September 30, 2026
Thank you for shopping with SŌCHADO. This policy explains how we ship your order, what it costs, and what to expect after you buy.
If you have any questions, contact us at info@so-chado.com.
Shipping methods and delivery times
Available shipping methods and delivery estimates are shown at checkout. Estimates begin once your order ships and may be affected by carrier delays, weather, and other events outside our control.
Shipping costs
Any shipping charges are calculated and shown at checkout before you complete your purchase.
Order tracking
If tracking is available, we will send you a tracking number and link after your order ships. Tracking information may take time to update after you receive it.
Shipping destinations
We currently ship to Japan.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us at info@so-chado.com and we will help you work with the carrier.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We may be unable to modify an order after it ships.
Split shipments
Items in the same order may ship separately. Each shipment may have its own tracking information.
Questions?
Contact our team at info@so-chado.com.
